| DIY tools | |||
|---|---|---|---|
| Event infrastructure for debugging |  |
|
|
| Access to Knowledge Base, Documentation, Forum | |
|
|
| Network health monitoring & alert service | |
|
|
| Access | |||
| Response Times* | On all queries 8h | On all queries 4h | Custom |
| Usage policy | 2 contacts | 6 contacts | Unlimited contacts |
| Communication Channels | Email/portal | Email/portal | Email/portal phone/chat |
| Access | |||
| Ad-hoc troubleshooting and root cause analysis** | |
|
|
| Migration support for devices, applications and gateways from other networks | From The Things Network | |
|
| Expertise for implementing LoRaWAN best practices | |
|
|
| Expertise for advanced topics: FOTA, end-to-end security, LoRaWAN 1.1.x | |
|
|
| Reviews on specific implementations of architecture, code and security | |
||
| Periodic network health checks and pro-active guidance | |
||
| Competence training and certification | |
||
| Assigned technical account manager | |
||
| Monthly fee | €150/month (included in Bundle 2) |
€500/month (included in Bundle 3) |
Custom |