Support


Implementing LoRaWAN can be complex, especially at scale. Our support engineers provide guidance in your development journey. So you get things right the first time, and don't spend time debugging issues unnecessarily.

Standard

€200 / month

Get started

Priority

€600 / month

Get started

Consulting

€1000 / month

Email us
Do-it-yourself Tools

The Things Stack events infrastructure for debugging

Access to Knowledge Base, Documentation, Forum

Network health monitoring & alert service

Access

Response Times*

8 hours

4 hours

Custom

Who can submit tickets?

2 contacts

6 contacts

Unlimited contacts

Communication Channels

Email / support portal

Email / support portal

Phone / Slack / email / portal

Scope**

Ad-hoc troubleshooting and root cause analysis**

Device migration support from other LoRaWAN networks

Expertise for implementing LoRaWAN best practices

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Advanced setups, including firmware updates for end devices, end-to-end security, custom architectures, etc.

-

Reviews on your architecture, code, security implementation, etc.

-

-

Periodic network health checks and pro-active guidance

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-

LoRaWAN capabilities training and The Things Stack certification

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-

Assigned technical account manager

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-

Monthly fee

€200

€600

€1000

* CET/CEST business hours
** Read our
Service Level Agreement to understand which device and gateway configurations are in scope