Support
Implementing LoRaWAN can be complex, especially at scale. Our support engineers will assist in your development journey by interpretng issues you run into and removing hurdles where we can. Since we're developers ourselves, we understand you want to be in control, which is why we offer DIY tools.
Do-it-yourself Tools
The Things Stack events infrastructure for debugging
Access to Knowledge Base, Documentation, Forum
Network health monitoring & alert service
Access
Response Times*
On all queries 8h
On all queries 4h
Custom
Usage Policy
2 contacts
6 contacts
Unlimited contacts
Communication Channels
Email / portal
Email / portal
Email / portal / phone / chat
Access
Ad-hoc troubleshooting and root cause analysis**
Support for migration from other LoRa networks
From TTN
Expertise for implementing LoRaWAN best practices
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Expertise for advanced topics including Firmware updates for end devices, end-to-end security with secure module
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Reviews on specific architecture, code, security implementations
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Periodic network health checks and guidance
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Competence training and certification
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Assigned technical acount manager
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Monthly fee
€200
€600
€1000
* CET/CEST business hours
** Only relating to LoRaWAN Certified devices and TTI supported gateways and only relating to components that we can control or have access to.
