Support
Implementing LoRaWAN can be complex, especially at scale. Our support engineers provide guidance in your development journey. So you get things right the first time, and don't spend time debugging issues unnecessarily.
Do-it-yourself Tools
The Things Stack events infrastructure for debugging
Access to Knowledge Base, Documentation, Forum
Network health monitoring & alert service
Access
Response Times*
8 hours
4 hours
Custom
Who can submit tickets?
2 contacts
6 contacts
Unlimited contacts
Communication Channels
Email / support portal
Email / support portal
Phone / Slack / email / portal
Scope**
Ad-hoc troubleshooting and root cause analysis**
Device migration support from other LoRaWAN networks
Expertise for implementing LoRaWAN best practices
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Advanced setups, including firmware updates for end devices, end-to-end security, custom architectures, etc.
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Reviews on your architecture, code, security implementation, etc.
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Periodic network health checks and pro-active guidance
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LoRaWAN capabilities training and The Things Stack certification
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Assigned technical account manager
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Monthly fee
€200
€600
€1000
* CET/CEST business hours
** Read our
Service Level Agreement to understand which device and gateway configurations are in scope