Support

Implementing LoRaWAN can be complex, especially at scale. Our support engineers will assist in your development journey by interpretng issues you run into and removing hurdles where we can. Since we're developers ourselves, we understand you want to be in control, which is why we offer DIY tools.

Standard

€200 / month

Get started

Priority

€600 / month

Get started

Consulting

€1000 / month

Get started
Do-it-yourself Tools

The Things Stack events infrastructure for debugging

Access to Knowledge Base, Documentation, Forum

Network health monitoring & alert service

Access

Response Times*

On all queries 8h

On all queries 4h

Custom

Usage Policy

2 contacts

6 contacts

Unlimited contacts

Communication  Channels

Email / portal

Email / portal

Email / portal / phone / chat

Access

Ad-hoc troubleshooting and root cause analysis**

Support for migration from other LoRa networks

From TTN

Expertise for implementing LoRaWAN best practices

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Expertise for advanced topics including Firmware updates for end devices, end-to-end security with secure module

-

Reviews on specific architecture, code, security implementations

-

-

Periodic network health checks and guidance

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-

Competence training and certification

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-

Assigned technical acount manager

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-

Monthly fee

€200

€600

€1000

* CET/CEST business hours
** Only relating to LoRaWAN Certified devices and TTI supported gateways and only relating to components that we can control or have access to.