Support ✌️

Implementing LoRaWAN can be complex, especially at scale. Our support engineers will assist you in your development journey by interpreting issues you run into and removing hurdles where we can. Since we're developers ourselves, we understand you want to be in control, which is why we offer DIY tools.

Standard
Priority
Consulting
Email us
DIY tools
Event infrastructure for debugging
Access to Knowledge Base, Documentation, Forum
Network health monitoring & alert service
Access
Response Times* On all queries 8h On all queries 4h Custom
Usage policy 2 contacts 6 contacts Unlimited contacts
Communication Channels Email/portal Email/portal Email/portal
phone/chat
Access
Ad-hoc troubleshooting and root cause analysis**
Migration support for devices, applications and gateways from other networks From The Things Network
Expertise for implementing LoRaWAN best practices
Expertise for advanced topics: FOTA, end-to-end security, LoRaWAN 1.1.x
Reviews on specific implementations of architecture, code and security
Periodic network health checks and pro-active guidance
Competence training and certification
Assigned technical account manager
Monthly fee €150/month
(included in Bundle 2)
€500/month
(included in Bundle 3)
Custom
Standard
Priority
Consulting
Email us
*CET/CEST business hours
**Only relating to LoRaWAN Certified devices, TTI supported gateways and components that we can control or have access to