This section provides help for common issues and frequently asked questions you may have when managing users, organizations and right.
User Not Found
This error arises when an unregistered user tries to change the password in The Things Stack Console, i.e. when a user is using a bad User ID.
If you are facing this error, you should first double check the User ID that you are using. If you are sure that you are using the correct User ID, you need to contact your admin because this user might be deleted. If this is the case, the User ID gets purged, after which you can register as a new user with the same User ID.
Invalid Credentials / Incorrect Password or User ID
You will encounter these errors if using a wrong User ID/Username/Email and/or Password when logging into The Things Stack Console with credentials or The Things ID.
Please double check your User ID and Password. Try changing your Password. If the problem persists, your User ID might be deleted, so contact your admin to purge it.
I get “Must not contain user ID” error while adding user
This error occurs when the user’s password includes user ID while adding a new user. Ensure that the password does not contain the user ID.