v3.25.2

Getting Started Devices Gateways The Things Stack Integrations Reference
Get The Things Stack

The Things Stack

    Overview
  • Basic Concepts
  • The Things Stack Cloud
  • Host The Things Stack
  • Interact with The Things Stack
  • Manage The Things Stack
  • Migrate to The Things Stack
  • Packet Broker
  • Troubleshooting

Troubleshooting

This section provides help for common issues and frequently asked questions you may have when getting started with The Things Stack.

If you encounter a bug, please file an issue. If you have questions not covered here, please ask in The Things Stack Forum. To check the status of cloud services, see our status page.

How do I generate and authorize OAuth client keys?

See the authentication reference.

How do I create and authorize new users?

See user and organization management.

Troubleshooting common errors in the Console

See Troubleshooting Console.

Troubleshooting common CLI errors

See Troubleshooting CLI.

Troubleshooting common device errors

See Troubleshooting Devices.

Troubleshooting common gateway errors

See Troubleshooting Gateways.

Tenant is not active

For The Things Stack Cloud customers, this error indicates that the payment is probably overdue. If you are experiencing payment issues, please contact your Account Manager directly for further assistance.

How do I change the tenant ID of an existing tenant in The Things Stack?

It is not possible to change tenant IDs. You can only create a new tenant with a desired tenant ID, transfer entities from the old tenant to the new one and then delete the old tenant.

← Troubleshooting

On this page

  • How do I generate and authorize OAuth client keys?
  • How do I create and authorize new users?
  • Troubleshooting common errors in the Console
  • Troubleshooting common CLI errors
  • Troubleshooting common device errors
  • Troubleshooting common gateway errors
  • Tenant is not active
  • How do I change the tenant ID of an existing tenant in The Things Stack?

The Things Stack

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Last changed by Krishna Iyer on 19 Apr 2023.
Restructure documentation (#1076)

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