Subscription and Billing Management

This section shows how to buy The Things Stack subscription, and to perform subscription and billing management for your business accounts with The Things Industries.

Purchasing The Things Stack Subscription

Navigate to the The Things Stack fee calculator page.

First, you need to choose your entry level. If you are just exploring The Things Stack functionalities and performance, we suggest you pick The Things Stack Discovery. If you are already a user of The Things Stack and want to scale up, The Things Stack is the right choice for you.

If you choose The Things Stack entry level, you’ll also need to choose your deployment and device bundle.

Next, you need to pick your support plan. Available plans are DIY, Standard and Priority, but keep in mind that all plans are not available for all The Things Stack deployments. You can follow this link to compare support plans.

If you choose one of The Things Stack deployments, you might also need to choose between monthly and yearly pre-paid plan for your contract period and billing preferences.

Creating a Tenant and a Billing Account

Once you’re finished with the purchase, you’ll be directed to enter your Network Server and Billing Account details.

First, you need to provide a Tenant name and a Tenant ID for the tenant you want to create.

Then, you need to choose clusters you want to use. You can also determine if you want to list your network on Packet Broker.

Add the Administrator email, Administrator username and Administrator full name for your Billing Account.

Finish with tenant settings by clicking the Proceed to Billing Information button.

Next, you need to enter your Company name, as well as the Billing email and Billing password.

You also need to provide some personal info like Phone number, Address, City, Zip and Country.

The last step is related to payment details. Under Recap you’ll be able to see the price for The Things Stack deployment and support plan you’ve chosen, excluding VAT/tax.

If you have a discount coupon, you can use it here.

Finally, you have to provide the Payment method info. You will need to add your credit card details here.

Manage your Subscriptions, Support and Billing Plans

After you purchased The Things Stack subscription and created your Billing Account, you’ll receive some emails in the inbox of the administrator email address.

Among other info, you’ll be provided with a URL to access your newly created tenant’s Console. In this example, the URL is https://docs-demo.eu1.cloud.thethings.industries/. Use the administrator username you provided in previous steps to access it. You might be asked to change your administrator password to log into your tenant.

Navigate to the Billing Account login page. Use the Billing Account administrator email and password you created in previous steps. Click on Log in.

To check your current subscriptions, open the Current subscriptions tab.

To add a new subscription, click the Add a subscription button at the bottom of the page and follow steps that will be identical to the ones described in sections above.

You can also edit existing subscriptions. To do this, click on a single subscription. You’ll be able to see usage tier, support and pricing details, as well as credit card info.

To upgrade your subscription and be able to add more entities and enjoy full The Things Stack service, click the Upgrade button and follow instructions.

Here you can also edit your support plan. Having a support lets you contact The Things Industries support team via email or via the Support portal.

Scroll down to the bottom of the page to Cancel subscription.

To access your invoices and billing information, switch to the Invoices tab.

Under Invoice Information you can see the billing info you provided and you can edit it if you like so.

Your past invoices will be available for download under Invoice History.

FAQ

How can I reset my Billing Account password?

Please submit your Billing Account email address via the password reset form and follow the instructions that will land in your email inbox.

I forgot my Billing Account email address. What now?

Please contact our sales team.

I canceled my subscription so my tenant is suspended. Can I reactivate it?

Please reach out to our sales team and reference your tenant ID.

Can multiple users access a single Billing Account?

No, The Things Stack Billing Account can only be accessed by one person (i.e. one email address). However, you can change the email address which receives payment reminders and appears on the invoices. To edit this email addess, navigate to Invoices tab in your Billing Account, then click Edit billing information under the Invoice Information section and change it.

I’m facing an error that says I reached a limit for adding devices/gateways. What do I do?

If you’ve reached a limit for adding devices and/or gateways, you’ll be facing the error:pkg/identityserver:tenant_entity_limit error. For example, if you’re using The Things Stack Discovery plan (which allows 10 devices, 1 application and 1 gateway to be registered) and you try adding a second gateway, you’ll see something like this:

{
  "code": 9,
  "message": "error:pkg/identityserver:tenant_entity_limit (limit for gateway entities in tenant reached, upgrade at )",
  "details": [
    {
      "@type": "type.googleapis.com/ttn.lorawan.v3.ErrorDetails",
      "namespace": "pkg/identityserver",
      "name": "tenant_entity_limit",
      "message_format": "limit for {entity_type} entities in tenant reached, upgrade at {subscription_upgrade_url}",
      "attributes": {
        "entity_type": "gateway",
        "limit": 1,
        "subscription_upgrade_url": ""
      },
      "correlation_id": "abfd8647852947c4889b850f7736ca7b",
      "code": 9
    }
  ]
}

If you want to add more entities than your current limit allows you to, you will need to upgrade your subscription plan. For example above, you could upgrade your plan from Discovery to Standard or Plus. If you face any difficulties with upgrading your plan, feel free to reach The Things Industries sales team.