v3.20.0

Getting Started Devices Gateways Integrations Reference
Get The Things Stack

Getting Started

    Overview
  • Quick Start
  • What Is The Things Stack?
  • Console
  • Command-line Interface
  • Installing The Things Stack
  • Upgrading The Things Stack
  • Migrating to The Things Stack
  • The Things Stack Cloud
  • The Things Stack AWS Launcher
  • The Things Network
  • Server Addresses
  • Packet Broker
  • Single Sign-On
  • Users and Organizations
    • Organization Management
    • Rights Management
    • Troubleshooting User Management
    • User Management
  • Using the API
  • Working with Events
  • Troubleshooting Getting Started

Troubleshooting User Management

This section provides help for common issues and frequently asked questions you may have when managing users, organizations and right.

User Not Found

This error arises when an unregistered user tries to change the password in The Things Stack Console, i.e. when a user is using a bad User ID.

If you are facing this error, you should first double check the User ID that you are using. If you are sure that you are using the correct User ID, you need to contact your admin because this user might be deleted. If this is the case, the User ID gets purged, after which you can register as a new user with the same User ID.

Invalid Credentials / Incorrect Password or User ID

You will encounter these errors if using a wrong User ID/Username/Email and/or Password when logging into The Things Stack Console with credentials or The Things ID.

Please double check your User ID and Password. Try changing your Password. If the problem persists, your User ID might be deleted, so contact your admin to purge it.

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  • User Not Found
  • Invalid Credentials / Incorrect Password or User ID

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About this page

Last changed by Nejra Selimović on 07 Sep 2021.
doc: Document user ID and password related errors (#557)

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