This section provides help for common issues and frequently asked questions you may have when getting started with The Things Stack.
If you encounter a bug, please file an issue. If you have questions not covered here, please ask in The Things Stack Forum. To check the status of cloud services, see our status page.
How do I generate and authorize OAuth client keys?
See the authentication reference.
How do I create and authorize new users?
See user and organization management.
Troubleshooting common errors in the Console
Troubleshooting common CLI errors
See Troubleshooting CLI.
Troubleshooting common device errors
Troubleshooting common gateway errors
Tenant is not active
For The Things Stack Cloud customers, this error indicates that the payment is probably overdue. If you are experiencing payment issues, please contact your Account Manager directly for further assistance.
How do I change the tenant ID of an existing tenant in The Things Stack?
It is not possible to change tenant IDs. You can only create a new tenant with a desired tenant ID, transfer entities from the old tenant to the new one and then delete the old tenant.