This section provides help for common issues and frequently asked questions you may have when using Packet Broker.
My tenant is not receiving traffic from Packet Broker.
We recommend the following:
- Check if there are any incidents on the Packet Broker end. See Packet Broker Status Page.
- Make sure your tenant is registered in Packet Broker. See Configure Packet Broker section.
- Double check if routing policies are properly configured. See Routing Policies.
My gateway is not visible in the Packet Broker Mapper API.
For self-hosted deployments (The Things Stack Enterprise and Open Source), users need to configure the Packet Broker Mapper address in the Packet Broker Agent. Also, the Gateway Server needs to be configured to forward traffic to upstream hosts (see Gateway Server Forwarding Options).
Double check that your Gateway Visibility Settings are properly configured.
Your gateway’s status and location have to be publicly available. To configure this in The Things Stack Console, navigate to the General settings tab in your gateway’s overview page, and check the Make status public and Make location public boxes.
To set gateway status and location to public using the CLI, use the following commands:
ttn-lw-cli gateways set $GTW_ID --status-public --location-public